Effective Date: November 15, 2015
1. Introduction
Welcome to Exe Translations & Interpreting (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from our users (“you” or “students”), how we use this information, and the measures we take to protect it.
2. Information We Collect
We collect various types of information to provide you with the best possible experience on our website, including:
a. Personal Information:
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Payment Information: When you purchase a course, we collect your billing address, payment card details, and transaction history.
- Course Enrollment: Information related to the courses you enroll in, your progress, and any assignments or quizzes completed.
b. Non-Personal Information:
- Usage Data: We collect information about your interactions with our website, including pages visited, time spent on the site, and other browsing behaviors.
- Device Information: Information about the device you use to access our site, such as IP address, browser type, and operating system.
3. How We Use Your Information
We use the information we collect for the following purposes:
a. Account Management: To create and manage your account, process your payments, and provide you with access to purchased courses.
b. Course Delivery: To deliver course content, track your progress, and offer personalized learning experiences.
c. Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
d. Marketing: To send you promotional materials, newsletters, and information about new courses or features, unless you opt-out.
e. Website Improvement: To analyze website usage and improve our services, content, and user experience.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
a. Service Providers: Third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., payment processors, hosting providers). These providers are bound by confidentiality agreements and are not allowed to use your information for any purpose other than providing services to us.
b. Legal Compliance: We may disclose your information if required by law, or in response to a legal request, or to protect our rights, property, or the safety of our users.
5. Data Security
We implement a variety of security measures to protect your personal information, including encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to access, update, or delete your personal information at any time. You can do so by logging into your account or contacting us directly. You may also opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and provide personalized content. You can control cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our site.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
lpike@exetranslations.com